Frequently Asked Questions
HOW CAN I PLACE AN ORDER?
Ordering from us is a breeze! As we're still fine-tuning our systems, feel free to reach out via DMs on Instagram, shooting over an email, or click on CONTACT through the website. Please expect a response within 72 hours, thank you for understanding and your patience. We're here and ready to assist you in placing your order hassle-free!
WHAT VENDORS DO YOU USE?
We are meticulous in our vendor selection, a process that entails extensive research, rigorous vetting, and in-depth evaluation. Our unwavering focus is on partnering with vendors who consistently meet our criteria, which encompass three key pillars: quality, reliability, and ethical practices. We place a strong emphasis on partnering with vendors committed to sustainable practices, with genuine desires to make a positive impact on the environment and society. In addition, we make efforts to collaborate with local small business owners based in the surrounding areas of Portland, Oregon, to share the essence of our home to you.
PAYMENT & SHIPPING
All payments are processed securely via PayPal, ensuring reliability throughout the transaction. Orders are typically processed within 3 business days, and you'll receive a tracking number to keep tabs on your package. Expect delivery within 5-7 business days from the shipping confirmation date. Rest assured, we've got your order and safe delivery in mind!
RETURNS & REFUNDS
Your satisfaction remains our utmost priority, and we are committed to ensuring a positive experience with our service. In the event that your product(s) are damaged during shipment, we are more than willing to send you a replacement box or credit(s) for you next box depending on inventory restraints. To facilitate the replacement process, please send us pictures of the damaged item(s) for our review. Your cooperation in providing these images will help us ensure a swift resolution to any issues. However, please understand and note that once a subscription box has been dispatched without prior cancellation notice, we are unable to retrieve the box and issue a refund.